Refund and cancellation policy

A contribution to ANRF is a voluntary donation, not a purchase. No goods or services are supplied in return.

Once a payment is confirmed and a receipt has been issued, the contribution is ordinarily not refundable. Funds are committed to research programmes, and a receipt issued under section 80G may already have been relied upon for tax purposes.

We recognise that genuine errors occur. A refund may be considered where:

• A duplicate payment was made. The same contribution was charged more than once, for example because a page was submitted twice.
• An amount was entered in error. For instance a figure mistyped by an order of magnitude.
• A payment was not authorised by the account holder.
• A technical failure occurred. An amount was debited but the contribution was not recorded against any programme.

A request should be raised within refund window to be confirmed by ANRF of the transaction date.

Write to donations email address including:

• The reference number shown after your contribution
• The date and amount of the transaction
• The reason for the request

The reference number is the quickest way for us to locate a transaction. If you no longer have it, the registered email address and approximate date will usually be sufficient.

We aim to acknowledge a request within acknowledgement period to be confirmed and to decide it within decision period to be confirmed of receiving the information needed.

Where a refund is approved, it is returned to the original payment instrument. We cannot refund to a different account or card. The time for the amount to appear depends on the donor’s bank or card issuer and is typically five to ten working days after we process it.

Where a receipt has already been issued for a contribution that is subsequently refunded, that receipt is withdrawn and must not be used to claim a deduction.

A contribution cannot be cancelled once payment has been completed, since the transaction is settled at that point. If you closed the payment window before completing payment, nothing has been charged and no cancellation is needed.

If you are unsure whether a payment succeeded, please contact us with your reference number rather than paying again.

Refund requests and related queries: donations email address

Grievance officer: name and contact to be provided by ANRF